Frequently Asked Questions
Thank you for visiting Voltbite. Below you will find answers to our most frequently asked questions about shipping, tracking, and customer service. If you can’t find what you’re looking for, our friendly support team is always here to help.
Frequently Asked Questions (FAQ)
1. When will my order arrive?
Orders are typically processed within 1 business day and delivered within 4 to 5 business days after dispatch. Once your order has shipped, you will receive a confirmation email containing a tracking link to monitor your delivery progress.
2. I haven’t received my delivery. What should I do?
If your order hasn’t arrived within 10 business days after shipment, please contact us at support@voltbite.com with your order number. Our team will promptly investigate the issue and keep you updated until it’s resolved.
3. How do I track my package?
When your order is dispatched, a tracking number will be emailed to you within 8 hours. Please allow up to 24 hours for the tracking link to activate. You can also track your order anytime using our Order Tracking Page.
4. My item arrived damaged or incorrect - what should I do?
If you receive a damaged, faulty, or incorrect item, please contact us right away. Include your order number, a short description of the issue, and attach clear photos or a short video. Send these details to support@voltbite.com, and we’ll work quickly to resolve the problem for you.
Customer Support
When contacting us about an order, please include your order number or the email address used during checkout to help us locate your details faster.
Email: support@voltbite.com
Support Hours:
Monday to Friday: 9:00 AM - 7:00 PM (GMT)
Saturday & Sunday: 10:00 AM - 6:00 PM (GMT)
Response Time:
We aim to respond to all customer inquiries within 24 hours. Thank you for your patience and for choosing Voltbite.