Frequently Asked Questions
Thank you for reaching out! If you have a question about your package, please check our FAQ below. It contains answers to the most commonly asked questions, and you might find your answer there. If not, feel free to contact us at support@voltbite.com
1. Where is my package?
Our packages typically will be delivered in USA 5 to 7 business days after your order has been processed. For international orders it will be 7 to 12 business days. If it has been more than 12 business days and you still haven't received your package, please contact us at support@voltbite.com
2. It's been 12 business days, and I still haven't received my package.
We apologize for the delay. Have you checked the tracking information? Sometimes packages are delayed at the sorting center. Please wait one more day. In most cases, the package is still delivered. If you’ve waited an additional two days and still haven’t received it, please contact us so we can assist you in resolving the issue.
3. Where can I find my tracking number?
Once your order has been shipped, you will automatically receive a shipping confirmation email with your tracking number. It may take up to 8 hours for this email to arrive, so please check your spam folder if you don’t see it. Additionally, it may take a few days for your tracking number to become active.
4. How can I track my order?
You can track your order using the tracking number sent to you via email. Enter the tracking number on our tracking page to see the status of your delivery. You can access this on our Track Your Order page.
5. I'm not satisfied with my package.
Please contact us with a description and a photo or video of the issue so we can assist you as quickly as possible.
Most questions are answered here, so you might not need to contact us. If you don’t find the answer to your question, you can always reach out to us. Due to a high volume of customer service emails, it may take up to 24 hours to receive a response. Thank you for your patience. Please use the contact form below if you do not find your answer above.
NOTE: If your question is about an order, please include the email address you used to place your order. This will help us assist you faster and more efficiently.
✉️ - support@voltbite.com