Frequently Asked Questions
Thank you for visiting Voltbite. Below, you'll find answers to frequently asked questions about shipping, order tracking, and customer service. If your query isn’t addressed here, our support team is happy to help.
Frequently Asked Questions (FAQ)
1. When will my order arrive?
Orders are processed within 1 business day and typically delivered within 4 to 5 business days after dispatch. You’ll receive a shipping confirmation email with a tracking link once your order is on its way.
2. I haven’t received my delivery. What should I do?
If your order hasn’t arrived within 10 business days of being shipped, please email us at support@voltbite.com with your order number. We’ll investigate the issue promptly.
3. How do I track my package?
Once your item has shipped, a tracking number will be sent via email within 8 hours. Please allow up to 24 hours for the tracking link to become active. You can also track your package anytime via our Order Tracking Page.
4. My item arrived damaged or incorrect - what should I do?
If your order arrives faulty or incorrect, please contact us right away. Include your order number, a brief description of the issue, and clear photos or a short video. Email all documentation to support@voltbite.com, and we will resolve the issue as quickly as possible.
Customer Support
If you are reaching out about an order, please include your order number or the email address used at checkout to help us locate your details faster.
Email: support@voltbite.com
Support Hours:
Monday to Friday: 9:00 AM - 7:00 PM (GMT)
Saturday to Sunday: 10:00 AM - 6:00 PM (GMT)
Response Time:
We aim to respond to all customer queries within 24 hours. Thank you for your patience and continued support.