Frequently Asked Questions
Welcome to our FAQ section. Here you’ll find quick answers to common questions about orders, shipping, payments, returns, and more.
We’ve kept everything simple and clear so you can find what you need fast. If you don’t see your answer here, just reach out - we’re always happy to help.
Order & Shipping
When do you process and ship orders?
We process orders within 1 business day (Monday to Sunday). After processing, delivery typically takes:
Cut-off Time: 17:00 (GMT) Greenwich Mean Time (London), Monday to Sunday
Processing Time: 1 business day (Monday to Sunday)
Transit Time:
• United Kingdom: 4-5 business days
• Europe: 4-5 business days
• International: 5-7 business days
Total Delivery Time:
• UK & Europe: 5-6 business days
• International: 6-8 business days
Courier Services: Royal Mail, DHL, and trusted logistics partners depending on destination.
Once dispatched, you will receive a confirmation email with your tracking number.
How can I track my order?
After your order has been shipped, we’ll send you a tracking number by email. You can enter it on our tracking page here: Track Your Order.
Returns & Refunds
What is your return policy?
You may return your order within 30 days of delivery if the item is unused, in its original condition, and eligible under our policy. For full details, please see our Return & Refund Policy.
How long does it take to receive a refund?
Once we receive and approve your return, refunds are processed within 7 business days to your original payment method.
Payments
What payment methods do you accept?
We accept the following secure payment options:
- All major Credit & Debit Cards
- PayPal
For more details, view our Payment Policy.
Why was my payment declined?
Payments may fail for several reasons, including:
- Insufficient funds
- Incorrect payment details
- Bank or fraud-prevention restrictions
If a payment is declined, try another method or contact your bank. You can learn more in our Payment Policy.
Delivery Issues
What if my order gets lost in transit?
If your package is delayed or hasn’t arrived within the expected timeframe, please contact us. We will investigate the issue with our courier partners and arrange a replacement or refund if required. More information is available in our Shipping Policy.
What happens if I’m not home at the time of delivery?
If you're unavailable, the courier may attempt redelivery or leave your package at a secure pickup location. You’ll receive instructions directly from the courier.
Still Have Questions?
If your question wasn’t answered above or you need further assistance, our customer support team is here to help. Whether it’s about your order, shipping, payments, or anything else - we’ve got you covered.
Website Name: Voltbite
Company Name: Voltbite LTD
Address:
71-75 Shelton Street
London WC2H 9JQ
United Kingdom
E-Mail: support@voltbite.com
Contact Us: here
Business Number: 13008524
Customer Service Opening Hours:
Monday to Friday from 09:00 to 17:00
Saturday and Sunday from 11:00 to 15:00
(GMT) Greenwich Mean Time (London)
We respond within one day.